Question 1

How do I book a transfer?

Accepted Answer

Enter your pickup and destination on our website, then tap the WhatsApp button to reach us directly and create your booking.

Question 2

How can I cancel my booking?

Accepted Answer

You can cancel your booking by contacting our customer service on WhatsApp.

Question 3

Is my transfer cancelled if my flight is delayed?

Accepted Answer

No. When you share your flight details we track any delay and adjust your transfer accordingly.

Question 4

How long will the transfer vehicle wait for me?

Accepted Answer

We track your flight. Free waiting time is 30 minutes after landing; if your flight is delayed, it counts from the actual landing time.

Question 5

How will I find my driver at the airport?

Accepted Answer

Your driver's details are sent to you over WhatsApp. The meeting point is given in your booking confirmation.

Question 6

Can I request a child seat?

Accepted Answer

Yes. If you mention a child seat when you book, one is fitted in the vehicle.

Question 7

How is payment made?

Accepted Answer

Payment can be made in cash in the vehicle. For details, reach us on WhatsApp.

Question 8

Which vehicles do you use?

Accepted Answer

We work with nine vehicle classes: sedan, Mercedes Vito / VW Transporter, luxury-trim Vito, Mercedes Sprinter, VIP Sprinter, midibus, coach, plus the Mercedes S-Class and BMW 7 Series. The vehicle is chosen by your group size and luggage.

Frequently Asked Questions